Tulora Shipping Policy

Tulora partners with major international shipping companies, including FedEx, SF Express, DHL, UPS, and EMS. These carriers work with local couriers, allowing us to ship directly to your door while offering flat-rate worldwide shipping.

You will be charged when you place your order. All payments are subject to verification and approval before shipping and may take several business days to process. To help prevent credit card fraud, orders with incorrect billing information or those requiring additional verification may be delayed or canceled.

Shipping Process

We typically require 2–5 business days to process your order and transport it to our carrier's sorting facility. Some items may require additional processing time, especially during major holidays (up to 10 business days) or if your order contains high-demand items experiencing temporary stock shortages.

Once your order has entered our shipping process, we cannot make changes, including shipping address modifications. Orders will only be shipped to the address entered at checkout.

We ship on business days only and do not ship on weekends or public holidays. Once your order has been shipped, you will receive a Shipping Confirmation email with tracking information.

Orders containing multiple items may be shipped separately from different fulfillment centers and may arrive on different dates.

Tracking

All orders include tracking.

Once your order has been dispatched to the carrier, you will receive an email containing your tracking number.

Please note that some carriers may take several days to update tracking information. If your order was placed more than 5 business days ago and your tracking has not updated, please contact us.

Delivery Estimates

Shipping times vary depending on your destination. Delivery dates are estimates and cannot be guaranteed.

Please note: These estimates do not include our 2–5 business day processing time.

While we make every effort to deliver your order on time, Tulora is not responsible for delays caused by customs processing, postal disruptions, holidays, severe weather, labor disputes, protests, or other events beyond our control.

Duties, Taxes & Customs Fees

International shipments may be subject to import duties, taxes, or customs clearance fees imposed by the destination country.

These charges are the responsibility of the customer.

Tulora has no control over these fees and cannot estimate their amount. If a shipment is refused and returned, the customer is responsible for any import charges and return shipping costs incurred.

Customs regulations vary by country. For more information, please contact your local customs office.

Lost, Stolen, or Damaged Packages

Tulora is not responsible for lost, stolen, or damaged packages once they have been marked as delivered by the shipping carrier.

If your tracking information indicates that your package has been delivered but you have not received it, please contact the shipping carrier directly to file a claim.

When reviewing shipping claims, we rely on the carrier's tracking information and delivery confirmation. Claims reported long after delivery may not be eligible for review.

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address when placing an order.

Because we begin processing orders immediately, we cannot guarantee address changes after an order has been placed. Once an order has entered the shipping process, it cannot be modified or recalled for an address correction.

Contact Us

We welcome your questions, feedback, and concerns.

If you need assistance, please contact us at:

Email: shoptulora@gmail.com

Our team is committed to providing excellent customer service and ensuring you have the best possible shopping experience with Tulora.