Return And Refund Policy

Tulora Return & Refund Policy

At Tulora, we want you to love your purchase and shop with confidence. We understand that shopping online can be challenging, which is why we're committed to providing exceptional customer service and a hassle-free return experience.

Tulora accepts eligible returns and exchanges for items purchased through our website within 30 days of the purchase date, subject to the conditions below.

Return Eligibility

To qualify for a return or exchange, your item must:

  • Be in new, unused condition with no visible signs of damage or wear.

  • Include all original packaging.

  • Not be engraved, personalized, or customized.

  • Meet all eligibility requirements outlined in this policy.

Any signs of damage, misuse, or wear may void your eligibility for a return or exchange.

Items cannot be returned or exchanged more than 30 days after the purchase date.

The following items are not eligible for return:

  • Personalized or custom-made products

  • Intimate apparel or sanitary goods

  • Hazardous materials or flammable liquids/gases

  • Any item that has been used or damaged after delivery

To process a return, we may request proof of purchase, such as your order confirmation email or order number.

Returns & Exchanges

To request a return or exchange, please contact us at shoptulora@gmail.com with:

  • Your order number

  • The reason for your return or exchange

Our support team will review your request and provide return instructions if your request qualifies.

Return Shipping

Customers are responsible for the cost of return shipping unless the item arrived damaged or we shipped the wrong product.

For items valued over $75, we recommend using a trackable shipping service and purchasing shipping insurance. Tulora cannot guarantee receipt of returned packages that are lost during transit.

Refunds

Once your returned item has been received and inspected, we will notify you by email regarding the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method. Depending on your bank or payment provider, refunds may take several business days to appear in your account.

Late or Missing Refunds

Refunds often require 2–5 business days to appear after they have been processed.

If you have not received your refund after this period, please contact us at shoptulora@gmail.com, and we'll be happy to investigate.

Warranty

Tulora offers a Lifetime Replacement Warranty on eligible products.

If your item arrives damaged, defective, or with a manufacturing issue, we will send you a replacement at no additional cost.

Please note:

  • The warranty provides a replacement item, not a refund.

  • Lost, stolen, or intentionally damaged items are not eligible for refunds under this warranty.

  • Warranty claims are reviewed on a case-by-case basis.

Gifts

If your item was purchased as a gift and shipped directly to you, approved returns will be issued as a digital gift credit equal to the value of the returned item.

Once we receive and inspect the return, your gift credit will be emailed to you.

Damaged or Defective Items

If your order arrives damaged or defective, please contact shoptulora@gmail.com within 48 hours of delivery.

Include:

  • Your order number

  • Photos of the damaged item and packaging

We use the carrier's delivery confirmation and tracking timestamp when reviewing claims. Claims submitted after the 48-hour reporting period may not qualify for replacement or reimbursement.

Contact Us

If you have any questions, concerns, or feedback, we'd love to hear from you.

Email: shoptulora@gmail.com

Our team is committed to providing excellent customer service and ensuring you have the best possible shopping experience with Tulora.